Holiday Package Booking Terms:
Before proceeding to the booking page, you agree that you have read, understood and accepted the terms and conditions.
You warrant that all details submitted during booking procedure is correct and you accept for all transactions
Package prices are showed / Quoted in our Email / website. You are requested to return duly signed and completed booking form to us along with an initial deposit (25% of total Package Cost) for all Package packages. This initial deposit amount is nonrefundable or nontransferable in the event of cancellation / change of travel date of package by the Clients.
Advance Booking Fee:
Note: The Client must pay the balance amount in 20 days prior to the date of departure of the Package. If client fails to pay the balance amount within stipulated time then the booking shall be deemed to be the cancelled and entire initial deposit will be forfeited and the passenger shall not be entitled to the refund of the same.
All cheques (Banks which are operating in India) in payment of bills must be crossed "A/C Payee only" and drawn in favour of “Shubh Tour and Travel Consultancy”. Payable at Bengaluru.
Client may cancel or amend his/her travel arrangements because of whatsoever reasons including illness, accident, or any other personal reason including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client. The cancellation charges applicable are as per the published cancellation policy below:
Cancellation charges per person:
Any amendment or cancellation to be done through sending an e-mail to that effect from the person who made the booking must be received at our office. All changes will be processed only after the receipt of the same by the concerned person / Company. However, if any of the amendment requests results in cancellation of one or more services, then the Company is liable to recover cancellation charges as indicated above-mentioned.
The above-mentioned cancellation charges are applicable only against the main Package and optional Packages published by the Company. If the Client has booked any other services such as air / train tickets or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.
If we change or cancel your holiday
If the booking is cancelled, the refund amount due will be processed to your bank within 30 days. Sometimes the concerned bank may take longer before the credit is reflected in your account.
Refund will be issued in the name of the person in whose favour the receipt was issued.
If payment has been received by credit/debit card, the refund shall be credited to the same card by which the payment was received. For all other cases, refund will be made by Account Payee Cheque or NEFT/RTGS only.
No Refund For Unutilized Services - It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of no utilization or under-utilization of Package services, whether of the whole or part of the Package and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc. As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others). There would be no refund if you fail to join the group at the commencement of the Package or join the group later or leave the group before culmination of the Package for any reasons whatsoever. There will be no refund if you fail to or are unable to utilize any of the services on the Package like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional Packages etc due to any reason whatsoever such as late reporting, ill-health etc.
SHUBTTC shall not be responsible and / or liable for any damages caused to you due to reasons beyond our control (Force Majeure / Vis Majeure). Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special bogie or other services due to sickness, weather conditions, war, threat of war, strikes, rebellions, disturbances, unrest, curfew or any other cause whatsoever, shall be borne entirely by you and we shall not be liable for the same.
CONDITIONS OF TRAVEL:
While enjoying the services provided by THE COMPANY, if any client’s acts or omission results in damage or loss to THE COMPANY’s vendor or service provider which includes but is not limited to (airlines, hotels, transports etc. and vendors’ staff), the client shall be liable and agrees to indemnify and hold harmless THE COMPANY its directors, officers or such vendor from and against such claims
Booking Terms & Conditions:
All information given in this brochure is based on the information available at the time of publication. We reserve the right to change any brochure information before or after your booking the Package due to any events beyond our control. Incase if we are aware of any changes sufficiently in advance we will notify you at the time of booking, otherwise our Package Manager or Local representative will inform you of the changes. Major road works or floods, landslides may necessitate route changes in the itineraries, the restaurants may close or change management. All of these may cause us to make changes in the itineraries. Where we may know of these sufficiently in advance we will notify you, otherwise our Package Managers or local representative will inform you of the changes on the spot.
The Company has mentioned the detailed itinerary, price inclusions & exclusions, special notes etc. in the brochure.
SCOPE OF ACTIVITY:
In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified.
TERMS & CONDITIONS:
of the Independent Contractors, the Client shall immediately notify the same in writing to the Independent Contractor and a copy thereof should be handed over to the Package Manager of the Company in order to enable the Company to take up the matter with the Independent Contractor so that in future other Clients do not face the same difficulty.
The Package cost does not include the any costs towards the Travel / Mediclaim Insurance premium. Hence, it is advisable that the clients get insurance cover at their own costs.
In case if the Client needs an Insurance coverage, it is suggested to go for suitable insurance policy on your own. The Client has to deal directly with the Insurance company in case of settlement of any claim.
The toll-free number of insurance company is available on your policy document. Shubh Tour and Travel Consultancy has no role to pay in this regard.
12) Change in Package Price: The Package prices printed / advertised / quoted to Client are dynamic prices. The person booking Package early is likely to get the lowest price as communicated / offered by the Company, subject to availability of seats. Similarly, person booking Package at the last will be offered the highest prices. This pricing module has been adopted to get early bookings on Packages. Hence it is quite obvious that persons travelling on a same group Package are likely to have paid different Package prices. The Company will not entertain any claim whatsoever on account of the same. Also it is clear agreement between either parties that the prices quoted in the proposal / brochure have been calculated based upon the prevailing hotel / transport tariffs and applicable taxes thereon at the time of printing this brochure. The Company reserves the right to amend the price published in this brochure in case of costs increased before the date of departure. All such increases in price must be paid for in full before departure by the Client.
13) Force Majeure: -
The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If SHUBHTTC is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that SHUBHTTC being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.
The User agrees that in situations due to any technical or other failure in SHUBHTTC, services committed earlier may not be provided or may involve substantial modification. In such cases, SHUBHTTC shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of SHUBHTTC against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.
SHUBHTTC shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.
Without prejudice to whatever is stated above, the maximum liability on part of SHUBHTTC arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by SHUBHTTC for its services.
In no event shall SHUBHTTC and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the SHUBHTTC website(s) or any other channel . Neither shall SHUBHTTC be responsible for the delay or inability to use the SHUBHTTC websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the SHUBHTTC website(s), or otherwise arising out of the use of the SHUBHTTC website(s), whether based on contract, tort, negligence, strict liability or otherwise.
SHUBHTTC is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
MEALS AND SPECIAL REQUEST:
The menus for all meals are pre – set menus provided for breakfast/lunch/dinner on the Package as mentioned under each Package itinerary and inclusions as printed in our brochure.
Company takes all reasonable steps at the time of finalization the itinerary for the client to ensure that the itinerary is as per the convenience and comfort of the client. For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary. However, in the event of a change in the itinerary, company will inform the client accordingly before the departure of the client on the Package.
In the event that a Package participant misses on any part of the sightseeing Package or any such Package due to delay on his part, he will not be entitled to claim refund of the same.
Hotel that form part of the Packages is handpicked by SHUBHTTC keeping in mind the ultimate comfort of the guests. The hotels selected are usually the best in their respective categories and are selected on the basis of strong internal assessment.
We have mentioned the indicative names of the Hotels for each Package. We reserve the right to change the same due to unavoidable circumstances. In that case we may provide alternative, similar accommodation for which we are not liable to pay any refund.
SHUBHTTC will not be held liable for any inconvenience or discomfort caused to the client due to the insufficient services provided at the hotel. SHUBHTTC acts as an agent between the client and the hotel and will under no circumstance be held responsible for inadequate services provided by the hotel.
We will not be responsible or liable in case of loss of property or life at the Hotel. Similarly, any damages caused to the hotel rooms during your stay, shall be payable by the Clients and the Company will not be liable for the same.
The airfares the Company has contracted with various airlines are non-refundable. The Company shall in no circumstances whatsoever be liable to the Client or any person travelling with him/her for:
TRANSPORT / COACH /VEHICLES/SITTING
TRANSFER FROM ONE PACKAGE TO ANOTHER
A transfer from one Package to another of the originally booked Package will be treated as a cancellation on that Package, thereby attracting the cancellation charges as stated in these terms and a fresh booking on another.
OFFER TERMS & CONDITIONS
Law & Jurisdiction:
For all complaints, suits, claims or disputes of whatsoever nature relating to any products including Packages by the Company and third-party products and Packages, the courts and tribunals in Delhi , India alone shall have exclusive jurisdiction. All Packages are subject to laws, rules of RBI / Govt. of India.
Upon signing the booking form, the above-mentioned terms & conditions shall be binding on both the Company and the Client and shall become the only basis of relations between the parties and all previous communication in whatsoever form or mode whether oral or otherwise, with respect to any terms & conditions of the Package and services shall stand cancelled / revoked / terminated.
Declaration by the Client:
I /We have read and accepted the above-mentioned terms & conditions on behalf of the person(s) whose name appears in Booking Form and I am /we are aware that I / we shall be abide by the same. I /We have also read the brochure / Package itinerary and notes there-in along with the ‘Tips for Smooth Travel’ and I accept the same. I /We have been given the copies of all the above-mentioned documents.
Name of the Client: _________________________________________________